Individual privacy is of prime importance for Veye. We are aware of the potential threats that today’s web based life can be subjected to and are governed by the Australian Privacy Principles(APP’s) contained in schedule 1 of Australian Privacy Act 1988 laid down by Office of the Australian Information Commissioner(OFAIC). This policy covers the steps that we take to ensure that your privacy and information security without compromising on the best in class customer service as you use our resources (website, reports and newsletters). Our Privacy Policy contains the blueprint of how your personal information is collected and handled by us. When used in this Privacy Policy, “Veye”,“we”, “our” & “us” means Veye Pty Ltd.
How and what information is collected and used?
Veye Pty ltd and its corporate related company Veye Research Pvt ltd( Veye Research) use your personal data to provide you with a better customer experience. We want to ensure the information we send to you reflects your personal preferences.
If you expressed an interest in our products or services by following methods:
- Sharing your details for accessing our free reports.
- If you contact the company on referral basis.
- Direct contact through website and providing your information.
- By contacting the company through any social media platform.
- Registering your interest through banner advertising on various websites.
Sharing your details with us, you agree to receive an email or phone call from us for similar products or services. Veye research provides telemarketing services on our behalf. You could also receive marketing material from us via email, post or through personalised social media advertising. We collect and process the following contact information about you: your name, address, company (where relevant), telephone numbers and email address. If you want to stop receiving emails and reports, you can opt to discontinue by writing us on our contact details or by clicking “unsubscribe” link. We collect further information like your Credit/Debit Card Details when you place an order with us or when you contact us about renewing your subscription or avail other services. This is to notify that above information is highly confidential and is not part of sharing to third party. We declare in confidence that such information is neither saved or shared, to maintain customer’s privacy and security.
Cookies
A HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing.
Cookies store helpful information and add to a user’s convenience when they revisit a website but you must know what information is being stored in the cookie to build trust. We confirm that we do not use cookies on our website to store or capture any Sensitive Personal Information. We use them only to gather data around user access to various sections or pages of our website for eg. How many hits does each section or page gets etc. This data supports our web analytics to further enhance user experience.
In addition, our e-mails may include a Tracking tag (also called Web Beacons or Web Bugs) to enable us to gather data around how many users accessed our emails. For an enhanced user experience, this tag also tracks which link in the e-mail you have clicked on to enable us to capture your area of interest and customize the information that you receive from us. The information collected by our Tracking tags is limited to, time and date of a page being viewed, and a description of the URL on which the tracking tag resides. These tags can be restricted if you don’t want to receive them via e-mail by disabling or refusing HTML format e-mails. You can opt to receive Text only e-mails instead.
Google Analytics
We use a tool called “Google Analytics” to collect information about use of this Site, such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information.
We use the information received from Google Analytics only to improve services on this Site. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
Who will have access to your personal information?
Only our authorised employees of Veye Pty Ltd and corporate related company, Veye Research Pvt Ltd will have access to the information shared by you. Please note that Veye Research provides telemarketing services on our behalf. Veye research is obliged to follow the Australian Policy & Principles to use or disclose your information. Please note that once your information is disclosed to our Indian corporate related company (Veye research), your information will be accessed under the respective country’s law. If required, we may share your information with any Law Enforcement Agency that has the right to access and follows the applicable information security standards may be granted access to relevant personal information requested by them. In addition, we may provide your necessary personal information to our Lawyers, Auditors, Accountants or Third parties (eg. IT service providers etc) to enable us to provide you services you have requested from us or as required to conduct our business.
Is your personal information disclosed and do we seek your consent to use it?
Our marketing strategy via e-mail is based on your permission. If you have received an e-mail from us, it’s because you are our esteemed client or have given your consent to the terms of this Privacy Policy. You will always have the option of unsubscribing to our e-mails by updating us via post, phone or clicking on the Unsubscribe link at the bottom of each e-mail.
You give us your consent to send offers, newsletters, updates and special reports electronically that suit your interests or that is related to your subscription when you subscribe to Veye services. We may use your e-mail address for direct marketing purposes occasionally. You always have the option of cancelling your subscription if you no longer wish to receive these services anytime. We may send you advertisements occasionally but they will come from or be in context of the e-letter where you signed up.
Your personal information is safe with us and will never be disclosed to third parties with intent of marketing.
Recording of phone calls
We may record telephone calls for training and quality purposes. We will let you know at the beginning of the call if the call is being recorded. If you don’t want the call to be recorded, then you can let us know or terminate the call.
How is your Personal Information used?
We use this information for the following actions:
- Manage and administer your account.
- Send confirmations related to your order.
- Send out any marketing communications.
- Send you service or product related information as per your request.
- Publish content based upon your interests.
- Customer service
- Send you Newsletter, reports, offers
- Analysis and Research
- Improvement of our website and marketing attempts
- Address your queries or concerns
Data Security
We ensure protection and security of your data against unauthorised access, alteration or deletion. Your information is kept secured in our databases that cannot be accessed from outside our firewall. Our firewall is designed to protect us and prevent external access to our servers. Veye is not responsible for the content or the privacy polices of websites to which it may provide links or the websites of its advertisers.
Keeping our Privacy Policy up to date
This Privacy Policy is subjected to reviews and updates as and when needed. We reserve the right, at any time, to modify this Privacy Policy, in order to reflect changes in the law, self-regulatory initiatives and technology. Therefore, we request you to refer back to this policy regularly to keep abreast of any such changes.
For any questions related to your Privacy Policy you can always reach us at : Veye Pty Ltd Level 21, 207 Kent Street, Sydney, NSW, 2000
Ph. : (02) 9052 4957 Email: info@veye.com.au
If you require further information as to privacy in Australia and your rights to privacy, please go www.privacy.gov.au .
Last Updated On: 01 Feb 2021