Financial Services Guide (FSG)
Veye Pty Ltd (ACN 623 120 865) (Veye, we, our or us) holds Australian financial services licence (AFS licence) number 523157 and is the provider of the financial services described in this Financial Services Guide (FSG). This FSG was prepared on 01 Oct 2021 and replaced all previous versions.
The purpose of this FSG is to assist you in deciding whether to use any of the financial services we provide. It includes our contact details and information about the financial services we provide, the remuneration we and others may receive, how we handle complaints and our compensation arrangements.
Our contact details
You can contact us by email at firstname.lastname@example.org, by phone at (02) 9052 4957, or in writing at Veye Pty Ltd, Level 21, 207 Kent Street, Sydney NSW 2000.
The financial services we provide
Veye provides ‘general’ financial product advice on securities and interests in managed investment schemes (excluding investor directed portfolio services) through the provision of stock research reports on a subscription basis. We do not provide a broking service and so cannot accept instructions from you to buy or sell the financial products the subject of our reports.
‘General’ financial product advice does not take account of your objectives, financial situation or needs. You should therefore consider the appropriateness of the advice, in light of your own objectives, financial situation or needs, before following the advice. You can obtain ‘personal’ financial product advice, which is specific to your circumstances, from a financial planner. If you obtain personal financial product advice, you should receive a statement of advice (SOA) from your financial planner which sets out the advice in writing. If you invest in a financial product, you may receive a prospectus or product disclosure statement (PDS) which sets out the features and risks of the product.
We provide our general advice (i.e., stock research reports) online and via email. We may also answer questions about our reports over the phone or via email.
When providing financial services, we do not act on behalf of any financial product issuers.
How we are paid
Veye is paid by its customers through subscription fees. The level of fees depends on the subscription service selected. Prices may vary and are available at www.veye.com.au. As at the date of this FSG, subscription fees range from $200 (including GST) for six-months to $3,000 (including GST) per annum. Veye's multiyear subscriptions may also be sold at a discounted price. We do not receive payments from third parties for the financial services we provide.
We pay some or all the subscription fees we receive to our related party, Veye Research Pvt Ltd (Veye Research). The payment is for the provision of staff and equipment to prepare stock research reports and provide telemarketing services and varies each month. Staff of Veye Research receive a fixed salary and may be entitled to incentive bonuses based on subscriptions sold.
How do we deal with complaints?
If you have a complaint about the financial services you receive from us, you should call us on (02) 9052 4957 or email us at email@example.com. We will seek to resolve your complaint as soon as possible, but no later than 30 days after it is received. If your compliant is received prior to 5 October 2021, we may take up to 45 days to resolve it.
If we do not resolve your complaint to your satisfaction within these time frames, you can access our external dispute resolution scheme – Australian Financial Complaints Authority Limited (AFCA). AFCA can be contacted by phone on 1800 931 678, via email at firstname.lastname@example.org, online at www.afca.org.au or in writing to AFCA, GPO Box 3, Melbourne, VIC, 3001.
We have professional indemnity insurance in place which complies with s 912B of the Corporations Act 2001 (Cth).
Veye shares only generic financial views through its website, reports and newsletters without keeping into consideration your personal financial needs or investment objectives. All investments have a varied outcome and do not always guarantee returns as per your expectations. Therefore, we do not advise you to interpret our reports as direct recommendation for any investments. You should always seek professional advice from your financial advisor or stockbroker before acting on any of our content or taking a final decision on your investments.